Exactly one year ago today, a widespread outage hit Google’s GrandCentral (recently upgraded and relaunched as Google Voice). At the time, we wrote “If you want to be a phone company, and get your users to rely on you to manage all of your incoming calls, this simply cannot happen”. A year later those words ring true as a widespread outage has hit another VoIP provider: Ooma, the device that offers users free phone service for life.

Beginning around five hours ago, Ooma users across the country began to Tweet that their service wasn’t working. Ooma technicians have been regularly posting updates to the site’s official blog, which indicates that an issue stemming from an internet outage is to blame (the company’s CMO has tweeted that “a route out of our datacenter has been severed”). Twitter users are reporting sporadic success using the service in the last few minutes, which appears to have been down entirely earlier this afternoon.

Ooma has had a somewhat checkered history, struggling for years to gain market-share as consumers largely scoffed at its high pricetag (the service may have been free for life, but the $400 price of admission to purchase the unit was simply too steep for most people). But more recently, the company has been on the rebound after lowering its price to $250 per unit and closing a third round of funding last September.

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